Full-Time Director of Business Oversight

Director, Business Oversight acts as the senior-most point of contact for client communications and escalations.

Core Responsibilities

• Protect PSI Business Interests: Act as an internal and external escalation point. Establish and set boundaries early in project life cycle to minimize potential client relationship issues. Implement prophylactic measures to protect PSI. Participate in client-facing steering, governance, or oversight committees.
• Managing Strategic Relationships: Engage clients to develop and manage strategic business relationships. Contact clients regularly to build positive relationships. Assess key client relationships regularly. Communicate with clients regarding issues and/or relationship assessment.
• Cross-Departmental Coordination: Provide guidance and support to Project Managers and Supervisors in resolving client issues impacting the business relationship or PSI's interests. Resolve cross-departmental client concerns, prioritizing PSI's business interests above any department's.

Requirements

• College or university degree
• At least 10 years of industry experience in clinical research
• Understanding of commercial, operational, legal, and financial aspects of clinical research
• Prior experience in an international CRO is a plus
• Experience in negotiating and addressing business considerations and concerns with sponsors is preferred
• Ability to travel for sponsor and department meetings as needed

All your information will be kept confidential according to EEO guidelines.

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