Full-Time Director of Managed Services
Ollion is hiring a remote Full-Time Director of Managed Services. The career level for this job opening is Manager and is accepting Austin, TX based applicants remotely. Read complete job description before applying.
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Ollion
Job Title
Director of Managed Services
Posted
Career Level
Full-Time
Career Level
Manager
Locations Accepted
Austin, TX
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Job Details
As Director of Managed Services at Ollion, you will oversee the daily operations of our North America Managed Services offerings. You will drive operational excellence, develop repeatable service processes, implement and monitor performance metrics, and act as an escalation point for client support when needed. You will oversee a team of technical professionals and pod leaders, ensuring delivery excellence, team scalability, and client satisfaction. You’ll shape the strategy and execution of how services are delivered, how we report on performance, and how we grow. This position requires an individual who possesses thought leadership and extensive cloud expertise, the ability to communicate the vision and hands-on involvement with a start-up mentality.
Job Requirements
- Develop and Own Delivery Methodology: Architect, implement, and continuously refine a scalable, repeatable, and high-quality delivery methodology for all professional services engagements. Leverage AI and automation to streamline processes, improve consistency, and drive operational efficiency. Ensure alignment with company goals, customer needs, and industry best practices.
- Scale Delivery to Support Senior Engineers: Design delivery models that enable higher-level engineers to focus on strategic, high-value activities by automating routine tasks and standardizing repeatable work. Build frameworks that allow the team to deliver at scale without sacrificing quality.
- Team Leadership: Build, mentor, and inspire a team of Client Success Managers, Solutions Architects, and Technical Engineers. Foster a culture of accountability, collaboration, transparency, and continuous learning. Conduct regular performance reviews, career path planning, and succession development. Champion employee retention and engagement while scaling hiring for growth.
- Cross Team Collaboration: Work closely with Sales, Product, Consulting, Engineering, Customer Success, and Sr. Leadership to identify growth opportunities and ensure seamless handoffs with a unified client experience.
- Operational Excellence: Establish and track key performance indicators (KPIs) for service delivery, resource utilization, and customer satisfaction. Drive process improvements and operational efficiencies through the adoption of AI-driven tools and automation.
- Growth Mindset: Identify new opportunities to respond to client needs and market trends to drive new revenue streams
- Continuous Improvement: Drive consistency, documentation, and repeatable delivery processes across pods and teams
- Uplift existing post incident processes (root cause, postmortems, problem management) to prevent recurrence
- Customer Engagement: Oversee the successful delivery of complex projects for enterprise customers, ensuring high satisfaction and measurable business outcomes.
- Thought Leadership: Stay current on industry trends, AI advancements, and best practices. Represent the company at industry events and with key clients as a trusted advisor.
- Flexibility: Undertake any other duties of a similar level and responsibility as may be required from time to time
Requirements:
- 8+ years of leadership in IT Managed Services or external-facing IT operations.
- 3+ years managing technical teams (15+ FTEs)
- Understanding and experience in Cloud Technologies. Should be a practitioner” across all three major CSPs (GCP, AWS and Azure) and expert level on at least one
- Strong knowledge of cloud security, compliance, and risk management principles
- Experience with containerization (e.g., Kubernetes, Serverless) orchestration and IAC tools (e.g., Terraform, Ansible)
- Familiarity with cloud-native applications, microservices, and DevOps practices
- Communication skills: Exceptional written and verbal communication skills, with the ability to explain complex technical concepts to non-technical stakeholders.
- Problem-solving skills: Strong analytical and problem-solving abilities with the ability to analyze complex issues and develop creative solutions to resolve issues and challenges, efficiently and timely.
- Time management: Effective time management skills to lead complex, cross-functional technology projects and various other tasks simultaneously.
- Proactive approach: Being proactive in identifying potential issues, opportunities for improvement, and going the extra mile to ensure Ollion’s and our Client’s success.
- Team player: Collaborating effectively with other teams within the organization, such as sales, marketing, customer support, and product development.
- Adaptability: Being adaptable to evolving business needs, unplanned challenges and embody a collaborative “all hands on-deck” mentality when necessary.
- Demonstrated experience in developing and managing departmental budgets and negotiating with vendors.
- Industry certification(s) AWS Certified Solutions Architect - Professional, Azure Certified: Cloud Solution Architect Expert, or equivalent certifications.
- Strong command of SLA creation, KPI reporting, and ITIL-based delivery best practices.
- B.S. in Computer Science, Information Technology, Information Systems, or IT Management.
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Director of Managed Services at Ollion is
1st of November 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Austin, TX
] applicants. .
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