Full-Time Disputes Analyst
Brightspeed is hiring a remote Full-Time Disputes Analyst. The career level for this job opening is Experienced and is accepting Charlotte, NC based applicants remotely. Read complete job description before applying.
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Brightspeed
Job Title
Disputes Analyst
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
Charlotte, NC
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Job Details
Reporting to the Manager, Disputes, the Disputes Analyst is responsible for investigating, resolving, and tracking complex customer billing disputes while delivering high-quality customer service. The role works closely with internal teams, account management, and customers to provide timely, accurate, and effective resolutions.
As a Disputes Analyst, you will play a key role in maintaining customer trust and protecting company revenue by ensuring that all billing disputes are handled efficiently, accurately, and in compliance with policies and procedures. Your work will directly contribute to improving the customers’ experience, supporting collections performance, and identifying process improvements to reduce recurring disputes.
As a Disputes Analyst, your duties and responsibilities will include:
- Research and resolve complex customer billing disputes in line with department policies and procedures
- Review and validate customer documentation to support claims
- Collaborate with internal departments to gather information and confirm dispute accuracy
- Partner with the collections team to identify dispute-related trends that may impact payments and collections
- Participate in team meetings and customer/account management discussions
- Identify and report trends in dispute types to account management
- Issue credits (when approved) and communicate dispute resolutions to customers
- Provide timely updates and acknowledgements to customers regarding dispute status
- Review customer contracts, as needed, to support resolution
- Input and manage disputes in the ticketing system, ensuring proper tracking and closure
- Follow up with internal departments on pending dispute resolutions
- Perform additional tasks and responsibilities as assigned by management
WHAT IT TAKES TO CATCH OUR EYE:
5+ years of related work experience
Experience in the telecommunications industry
Proficiency in Microsoft Office Suite
Strong attention to detail and organizational skills
Ability to manage multiple tasks with accuracy and efficiency while maintaining productivity
Strong interpersonal and communication skills, both written and verbal
Ability to work collaboratively in a team environment while delivering high-quality service
Demonstrated integrity and adherence to high ethical standards
Ability to learn and navigate complex systems quickly and effectively
Proven ability to streamline dispute management through automated solutions and workflow optimization
In-depth knowledge of collections processes relating to dispute resolutions
BONUS POINTS FOR:
Bachelor’s degree in finance, accounting, business, or related field
Prior dispute/claims experience
Skills
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Disputes Analyst at Brightspeed is
16th of October 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Charlotte, NC
] applicants. .
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