Full-Time Element Management Systems Engineer

Brightspeed has an exciting opportunity for (EMS) Element Management Systems Engineers in Network Operations to join our growing team!

As an EMS engineer you will be part of a team responsible for supporting network systems for Brightspeed's Broadband - DSL, PON, Brightspeed Fiber, Ethernet, Transport, and IP networks.

This role requires extensive experience and a high degree of technical and process competencies while providing support to Brightspeed network services.

Principle work includes:

• identifying ways to improve Network Reliability and Customer Satisfaction
• Performing systems administration
• Identifying automation opportunities and working with automation developers

Strong background and understanding of telecommunications NOC support systems and processes is required.

Work with peers in IT and Engineering, strategic vendor partners, and foster an environment of continuous improvement.

Duties and Responsibilities:

• Troubleshoot and resolve complex issues
• Successfully implement network systems maintenance requests
• Provide high-level technical & engineering feedback for network systems in configurations, troubleshooting, and service restoration
• Work with network vendor providers troubleshooting and administering network EMS's
• Monitor and analyze performance across networks systems and underlying automation deployments
• Configuration between Network Elements, OSS systems to support provisioning (manual/autoflow) troubleshooting for Field and NOC's, planning and capacity
• Code/Patch release
• Assists in the planning, testing and assembly of software assets and documentation
• Collaborate with Infrastructure Engineers, Application Development, Users and Management to coordinate changes
• Develop and oversee technical methods, procedures, and assist with complex solution design feedback
• Develop & document process flows
• Contribute to advancing current knowledge base for network device troubleshooting, design, and support documentation
• Provide ideas and improvements for automated systems towards improving network operations efficiencies
• Properly document network issue resolution and identification through operational ticketing systems
• Maintain network monitoring applications, equipment and utilities as needed.
• Act as liaison between customer facing teams, network operations centers, vendor support teams, and peer networks as needed
• Support the network with on call 7 x 24 x 365 for planned and unplanned network support operation

Skills Required:

• Bachelor's degree plus 5+ years related experience or equivalent combination of education and experience
• Experience with Element Management Systems
• Advanced understanding in Scripting, TL1, SNMP, GRPC related to network architecture and support
• Experience with isolation of telecom systems outages causes and service restorations
• Experience in provide recommendations for system automation or improved monitoring
• Advanced customer service, organizational interaction, and teamwork skills
• Proven knowledge base in scripting applications related to network architecture and support
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Strong communication (oral and written), customer service, organizational and multi-tasking skills
• Skilled Programmer in PERL, UNIX-Shell, XML, SQL, MYSQL

Bonus Points:

• Previous experience in supporting Element Management Systems (EMS)
• Master's Degree in Telecommunications
• Telecom/Cable/Internet Service Provider industry experience
• Systems Certification
• Additional programing languages

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