Full-Time Employee Workflow Technology Consultant

The Customer Outcomes Senior Employee Workflow Technical Consultant is responsible for configuring ServiceNow Platform (IT Workflow, Customer Workflow, Employee Workflow, and Platform) based on leading practices to achieve customer outcomes.

Key Responsibilities:

• Configuring ServiceNow Platform based on best practices.
• Working with customers to assess current processes and define future processes.
• Designing and delivering ServiceNow EW solutions with a focus on long-term success and adherence to ServiceNow standards.
• Overseeing and testing code developed by partners or customers.
• Advising customers on using ServiceNow Platform capabilities to improve business processes.
• Guiding customers in creating technical documentation, such as business requirement workbooks.
• Providing feedback to product development to enhance the product based on customer experiences.
• Maintaining skills and certifications related to EW solutions.

Qualifications:

• 8+ years of experience in a professional services organization (or equivalent education/experience)
• Ability to travel up to 50%
• Creative problem-solving skills and comfort with independent project management
• Experience successfully resolving complex issues through analysis
• Strong collaborative skills
• ServiceNow certifications in aligned workflow
• Advanced English skills

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