Full-Time Endpoint Workplace Support Specialist

Overall Purpose of Job:This position functions as part of a technical support team, offering assistance and consultation on configuration, setup, networking, preventive maintenance, security, troubleshooting, procurement, inventory management, and repair of endpoint technologies.

Main Responsibilities:

• Deliver advanced support for end-users onsite and remotely (in-person, phone, email, remote desktop).
• Diagnose, troubleshoot, and resolve hardware/software issues; escalate complex problems as needed.
• Deploy, configure, maintain, and secure endpoint devices and software (antivirus, encryption).
• Support Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint) on endpoint devices.
• Lead training sessions for new team members and contribute to the IT knowledge base.
• Document ticket resolutions and collaborate with IT/security teams for seamless operations.

Job Responsibilities & Accountability:

• Responsible for safeguarding company equipment and meeting deadlines.
• Must comply with occupational safety and confidentiality regulations.
• Accountable for work quality, compliance, equipment condition, and professional conduct.

Required Skills & Experience:

• Bachelor’s or Master’s degree in Computer Systems, Informatics, Engineering, or a related field, or equivalent professional experience.
• At least 3 years of experience in a relevant specialty.
• Strong proficiency in endpoint workplace technologies.
• Solid experience in supporting and administering Microsoft 365 environments.
• Familiarity with Intune or similar endpoint management tools.
• Fluent in English; proficiency in German is an advantage

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