Full-Time Enterprise Application Support Engineer

About Varicent: At Varicent, we redefine revenue success. We’re market leaders in Sales Performance Management (SPM).

Role Overview: As an Application Support Analyst, you’ll be a vital part of our customer support team, resolving technical issues for primarily U.S. clients. This role requires strong technical problem-solving abilities, a deep understanding of client-server architecture, and excellent communication skills to effectively interact with non-technical users.

Responsibilities:

• Troubleshooting SaaS and on-premise technical issues.
• Analyzing logs, error traces, and databases to diagnose problems.
• Collaborating with product and engineering teams to resolve bugs.
• Documenting support cases in our CRM.
• Communicating with clients via email and video, acting as their guide.
• Sharing product tips and best practices with clients.
• Participating in a rotating weekend on-call schedule.

Requirements:

• Technical Skills: 2+ years of application support experience, comfort with relational databases (SQL), and client-server architecture experience.
• Communication Skills: Advanced English communication skills (reading, writing, speaking). Ability to explain complex technical concepts to non-technical audiences and vice versa.
• Work Style: Ability to work independently and collaborate effectively with diverse teams across time zones and cultures.
• Additional: Experience supporting U.S. clients is a plus.

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