Full-Time Enterprise Customer Success Manager

Lumos is hiring a remote Full-Time Enterprise Customer Success Manager. The career level for this job opening is Experienced and is accepting USA based applicants remotely. Read complete job description before applying.

Lumos

Job Title

Enterprise Customer Success Manager

Posted

Career Level

Full-Time

Career Level

Experienced

Locations Accepted

USA

Salary

YEAR $160000 - $205000

Job Details

Imagine an enterprise-grade AppStore, enabling easy app search, requests, and access. Lumos solves app and access management for all sizes. A fast-growing startup untangles app/access/data relationships. Key Highlights:

  • Growth: Grown from 20 to ~100 people in 2 years, with a 10x customer base expansion.
  • Renowned Backing: Backed by a16z with over $65m in funding from top investors.
  • Unique Culture: Early-stage company with influence on trajectory. Deeply cares about people with defined values.

As an Enterprise Customer Success Manager, you'll drive success for our largest customers. You own a rapidly expanding high-value customer base, defining core processes. You're the customer's advocate, influencing product roadmap, priorities, and account admins/end-users/decision-makers.

Onboarding Expert: Partner with Account Executives & Solutions Engineers for seamless handoffs from prospect to customer. Manage internal/external stakeholders for timely kickoff & implementation, ensuring ROI.

Customer Lifecycle + Renewals: Partner with sales on renewal/upsell strategies, focusing on retention. Define goals, plans, playbooks, and metrics, regularly reviewing progress.

Develop supporting programs to drive usage & satisfaction, ensuring customer retention. Monitor and own customer health metrics for proactive opportunity/risk identification.

Trusted Advisor: Build trusted relationships with key stakeholders/executive sponsors. Conduct quarterly business reviews highlighting impact, reflecting unique goals, and driving mutual success.

Voice of the Enterprise Customer: Work with cross-functional teams to influence product roadmap & marketing investments. Use feedback & trends to connect customers with engineering and influence the product roadmap.

Trusted Advisor: Provide consultative guidance on best practices and overall technology strategy. Demonstrate/promote new features and capabilities. Guide customers in driving business outcomes using technology.

Process Building: Contribute to customer success team scalability via documentation and process optimization. Lead strategic, cross-functional initiatives to increase customer experience and foster customer obsession.

FAQs

What is the last date for applying to the job?

The deadline to apply for Full-Time Enterprise Customer Success Manager at Lumos is 11th of January 2025 . We consider jobs older than one month to have expired.

Which countries are accepted for this remote job?

This job accepts [ USA ] applicants. .

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