Full-Time ERP Support Specialist

• Handle technical support requests and incidents across AX 2009 and D365.
• Monitor and react to batch job errors and alerts via the Front app.
• (Proactive) check of measurement data for interfaces and services
• Investigate functional or configuration-related root causes with internal teams or external partners.
• Collaborate closely with internal stakeholders to ensure data flows and integrations operate reliably.
• Perform validation tests on business processes when fixes are applied.
• Maintain clear status tracking of open issues and coordinate progress with responsible teams.

• Degree in Computer Science, Information Technology, Engineering, or a related technical field.
• 1–3 years of experience in ERP support, technical operations, or system administration.
• General understanding or hands-on experience with ERP systems (any platform).
• Strong analytical mindset with attention to detail and commitment to system reliability.
• Familiarity with message queues, JSON, and XML for analyzing data exchanges and errors.
• Experience working with Jira and Confluence (or equivalent tools).
• Excellent communication skills and a collaborative, solution-driven attitude.
• Fluency in English, German is considered a plus.

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