Full-Time Executive Writer, Technology GTM Storytelling

We’re not yesterday’s IT department, we’re Digital Technology. The world keeps changing, so do we. We’re redefining IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We deliver delightful, secure customer and employee experiences. We strive to make the world better for employees and customers. You’ll work for them in ServiceNow Digital Technology.

As a Executive Writer, Technology GTM Storytelling on the Now on Now team, you’ll be part of a creative team developing and writing stories for senior executives to position Now on Now digital transformation as a model for customers. You’ll combine passion for ServiceNow technology, IT acumen, and cross-functional collaboration skills in a fast-paced environment to influence revenue outcomes.

1. Support senior-level IT executive narrative-building: Develop storytelling narratives supporting senior technology leaders.
2. Write Executive Narratives: Create compelling narratives and presentations for executive and CIO audiences.
3. Amplify Transformational Stories: Discover and share transformational stories, developing stories for Executive Briefings, keynote presentations for global conferences, steering narrative development for customer engagements, board-level discussions, analyst interactions, facilitating strategic storytelling sessions, and collaborating with creative teams for visual storytelling.
4. Cross-Functional Collaboration: Influence and collaborate with teams across Customer Advocacy, the Transformation Office, Product, PR/Communications, Marketing, and Sales Enablement for aligned messaging.
5. Shape Thought Leadership: Initiate and lead thought leadership initiatives using investigative storytelling.
6. Executive Community Building: Build strong collaborations with leaders across the organization to create cohesive executive narratives.
7. Project Leadership: Manage multiple high-visibility projects with strategic impact.

To succeed:

• Experience with AI Integration: Experience leveraging or critically thinking about how to integrate AI.
• 12+ years experience in executive communications, thought leadership, storytelling, or strategic content development. Proven track record in crafting high-impact narratives for C-level executives.
• Acumen of IT Organizations: Deep understanding of how IT organizations are run.
• High-Stakes Environments: Experience in fast-paced, high-stakes environments where messaging influences revenue outcomes.
• Leadership & Storytelling Expertise: Leadership in high-visibility initiatives with storytelling and content creation expertise.
• Executive Presentation Skills: Develop executive presentations, keynote content, and presentation storytelling for global audiences, and strong visual storytelling background.
• Cross-Functional Collaboration: Experience leading cross-functional teams—including product, R&D, IT executives, marketing, sales, and communications professionals—to align on messaging.
• Customer & Industry Resonance: Ability to communicate value of complex IT solutions to diverse stakeholders.
• Investigative Storytelling: Strong investigative and journalistic instincts to uncover real-world transformation stories that demonstrate technology's business impact.
• Strategic & Cross-Functional Leadership: Strategic and cross-functional leadership skills.

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