Full-Time Executive Writer - Technology GTM Storytelling

We’re not yesterday’s IT department, we’re Digital Technology. The world keeps changing, and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth.

We deliver delightful, secure customer and employee experiences. We accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. We love co-creating, using, and highlighting our products.

Ultimately, we strive to make the world work better for employees and customers. When you work in ServiceNow Digital Technology, you work for them.

As a Director Executive Writer, Content & Thought Leadership on the Now on Now team you’ll be part of a creative team.

You’ll develop and write stories for senior executives to position Now on Now digital transformation as a model for customers.

You’ll combine your passion about ServiceNow technology, deep acumen of IT organizations, and cross-functional collaboration skills in a fast-paced environment to influence revenue outcomes.

What you get to do:

1. Develop storytelling strategies positioning Now on Now digital transformation as a model for customers.
2. Create compelling narratives and presentations for executive and CxO audiences aligning with Now on Now Technology priorities and product strategy.
3. Initiate and lead thought leadership initiatives using investigative storytelling.
4. Discover and share transformational stories: Developing keynote presentations for global conferences, executive briefings, and industry events. Leveraging experience in creating impactful stories. Steering narrative development for customer engagements, board-level discussions, and analyst interactions.
5. Collaborate with creative teams to enhance stories.
6. Influence and collaborate with teams across Customer Advocacy, the Transformation Office, Product, PR/Communications, Marketing, and Sales Enablement.
7. Build strong collaborations with leaders to create cohesive executive narratives.
8. Manage multiple high-visibility projects with strategic impact.

To be successful:

• Experience leveraging or critically thinking about AI in work processes, decision-making, or problem-solving.
• 12+ years of experience in executive communications, thought leadership, storytelling, or strategic content development.
• Proven track record in crafting high-impact narratives for C-level executives.
• Deep acumen of how IT organizations are run.
• Experience in fast-paced, high-stakes environments.
• Leadership in high-visibility initiatives with storytelling expertise.
• Translate technical and product innovations into impactful stories.
• Develop executive presentations, keynote content, and presentations for global audiences.
• Experience leading cross-functional teams.
• Ability to work with senior leadership.
• Strong investigative and journalistic instincts.
• Strategic and cross-functional leadership skills.

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