Full-Time Experience Partner
Granicus is hiring a remote Full-Time Experience Partner. The career level for this job opening is Experienced and is accepting USA based applicants remotely. Read complete job description before applying.
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Experience Partner
Granicus, a GovTech company, seeks experienced Experience Partners to drive customer success and relationships. Our Experience Partners are CX practitioners, responsible for developing comprehensive experience proposals. Ideal candidates have experience as a human-centered design practitioner, data-driven analyst, digital content creator, technology strategist, program manager, business development manager, account manager and/or customer relationship manager. The role involves pre-sales alignment and experience definition; project kickoff; bringing industry expertise; driving better outcomes through experience, services, data, and technical expertise; maintaining strong customer relationships; and ensuring project operational compliance.
Key Responsibilities:
- Develop, grow, and manage strategic customer relationships
- Create and deliver presentations and proposals
- Align programs, agency, or mission objectives to improve CX outcomes
- Design & deliver strategic program reviews
- Identify and develop customer engagement and recognition opportunities
- Drive organic growth
- Collaborate with leadership to shape new services
- Serve as the voice of the customer
- Represent Granicus in speaking roles
Qualifications:
- 2-3 years of experience in digital services, managing projects
- Understanding of human-centered design
- Trusted, strategic advisor to top professionals
- Commercial acumen and successful track record of customer/project P&L management
- Passion for public service
- Exceptional interpersonal skills
- Self-motivated, flexible problem solver
- Ability to thrive in a proactive environment
Compensation: $80,000-$90,000 USD