Full-Time Field Service Area Supervisor, Cargo Inspection Systems

• Flexible and effective team leader
• Excellent communication skills, both oral and written
• Works with Zone Manager and Scheduling Team
• Conducts follow up calls with customers
• Adjusts and balances work schedules
• Responsible for hiring, evaluation, coaching, and mentoring
• Completes performance reviews and routine management duties
• Strong electronic repair troubleshooting skills
• Proficiency in servicing Trace, X-Ray, and Cargo Inspection Systems
• Eagerness to work on and lead special projects
• Provides on-the-job training and feedback
• Knowledge of MS Office Suite
• Troubleshoots, services, installs, and repairs equipment at customer sites
• Maintains field service logs
• Demonstrates initiative and dedication

• Develops a strong service-driven culture
• Provides detailed performance reviews and coaching
• Assists Zone Manager in employee selection
• Reviews and approves vacation requests, expense reports, service reports, and time cards
• Supervises daily service repair needs and drives customer satisfaction
• Installs, repairs, and maintains equipment; provides customer training
• Documents all work and submits paperwork
• Orders, installs, and returns parts
• Reviews logs and prepares reports
• Participates in Service Sales opportunities
• Ensures tools and test equipment are maintained
• Assesses product performance and recommends improvements
• Provides technical support to customers and other professionals
• Participates in site surveys and special projects
• Maintains clear business communication
• Maintains a close relationship with the Service Management Team
• Controls and minimizes costs
• Complies with health, safety, and environmental policies

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