Full-Time Field Service Engineer

Position Summary

To calibrate, maintain, install, troubleshoot, and repair complex computer-controlled servo-hydraulic and electro-mechanical test systems at a customer site. Learns and applies MTS technology and business practices in order to provide quality, on-site customer support.

Ideal for veterans with background in aviation mechanics, hydraulics, electronics experience and troubleshooting to board level. Experience with calibration of equipment.

US Citizenship required - working in ITAR/CUI Regulated environments

Position is remote with 70% travel, some overnight.

Areas of Responsibility

• Manages customer base and business activities to optimize customer satisfaction, efficiency of operation, revenue generation, margin levels, and service contract performance.
• Diagnoses equipment problems to the major sub-sections of the system (i.e. controllers, hydraulics, data acquisition systems, transducers, grips, fixtures, etc.) Restores equipment operations.
• Performs calibrations relevant to assigned customer base independently.
• Coordinates and conducts installation and maintenance activities.
• Implements the operational requirements of the MTS Corporate and Field Service Quality System.
• Assists as requested to support service sales efforts by being knowledgeable of and understanding strategic goals relative to growth, margin and marketing.
• Maintains service documentation in requested format for all service activities delivered at customer sites as assigned.
• Manages all assigned assets according to company policy (i.e. automobile, financial instruments, and service equipment).
• Maintains current knowledge and training in MTS technology and products.
• Other duties and special projects as assigned.

General Qualifications Include:

• Knowledge of PID Controllers (ideal)
• Troubleshoot to board level (required)
• Hydraulics/Pneumatics
• Read and Interpret Blueprints and Schematics
• Willingness to travel
• Must possess a valid driver’s license and able to obtain automobile/liability coverage
• Excellent Communication skills - verbal and written
• Basic MS-Office computer and software skills
• Ability to work with high degree of personal discipline
• Problem solving and analytical business skill
• Demonstrated customer service skills and experience

Education and Experience Requirement

BS degree in Engineering or technical discipline with a minimum of 2 years relevant experience.

AA(Vo-tech) degree in a technical field or equivalent military training with a minimum of 4 years relevant experience.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.

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