Full-Time Field Service Engineer

A Field Service Engineer will install, support, troubleshoot, repair, and otherwise maintain all supported products in their assigned region ensuring all service agreements and warranty obligations are fulfilled and exceeding customer expectations. This requires expertise in IT and Communication systems, as well as excellent customer service and communication skills.

Job Duties

• Attend Incidents in a timely manner, to meet SLA's and restore customer equipment to a satisfactory working condition.
• Perform all types of scheduled maintenance activities for your assigned area including, but not limited to; system inspections, preventive maintenance, software updates and upgrades.
• Troubleshoot, diagnose, and repair all products and associated equipment within your specified territory in accordance with procedures and within designated timeframes.
• Complete all administrative duties, which include but not limited to; Spare parts inventory, Field Activity Reports, Return Material Authorizations, Expense Reports etc. within the prescribed timeframes
• Provide feedback to Regional Manager and take part in continuous improvement projects as required to improve processes and find efficiencies
• Maintain all aspects of your assigned region to include, but not limited to; responding to customer needs, maintaining system configurations, customer contacts, establishing a rapport with assigned customer base.
• Working as part of a regional team, supporting members of your team and of other teams.

Skills & Experience

• IT literate with an IT background for Windows in various forms:Desktop – Windows 10 and 7Server – 2016, 2019WSUSActive DirectorySQL (not essential but would be great) Networking – Cisco literate or qualified (not essential but would be great)
• Willingness to drive as this makes up a large amount of time within the role
• Able to approach any situation with a logical methodical manner
• Antivirus – Symantec experience
• Someone with previous Field Service experience so they understand the role would be ideal but not essential

What is the last date for applying to the job?

Which countries are accepted for this remote job?