Full-Time Field Service Engineer

Grosvenor Casinos is on a journey to become the UK's most loved casinos. As a Support Technician (Field Service Engineer), you will maintain gaming products across the region and estate to maximize revenue and profit.

Ideally located around Southampton. You will support a region, covering venues further afield as needed.

This role works closely with suppliers, support teams, and operations to ensure a quick response to product faults and undertake installations/alterations, adhering to company policy and health and safety.

• Address faults/failures swiftly, liaising with the Technical Services Manager and clubs.
• Carry out gaming product moves as directed by the Technical Services Manager.
• Provide ongoing maintenance to reduce downtime and faults.
• Update software as needed.
• Provide on-site training to club operations teams.
• Assist IT with on-site problems.
• Act as liaison engineer for subcontractors.
• Investigate and identify new technology.
• Maintain adequate spare parts.
• Ensure prompt return of replacement parts.
• Familiarize yourself with new products to repair and train operations teams.

Skills required:

• Excellent communication and interpersonal skills
• Ability to work flexibly and with new ideas
• Team player with initiative
• Strong time management and prioritization
• Ability to perform under pressure

Experience required: Proven experience as a Support Technician or similar role. This is a field-based role; daily travel to venues is expected.

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