Full-Time Field Service Engineer

Position Overview: As a Field Service Engineer, you will be responsible for delivering high-quality service to ensure enhanced machine performance and an excellent customer experience. We are looking for someone who is hands-on, presentable, and eager to work in a customer-facing role.

Key Responsibilities:

• Ensure machines are performing to customer expectations.
• React to machine issues in the field within an appropriate timeframe and ensure prompt resolution.
• Problem solves for operational or mechanical efficiency.
• Troubleshoot machine problems and/or performance issues through to resolution.
• Perform preventative maintenance to include undertaking pre-season and post-season servicing of machines, and work to enhance ongoing performance of the machines.
• Complete removal and installation of mechanical components such as shafts, bearings, belts, motors.
• Maintain close relationship with sales leadership by providing customer updates and advising on any potential sales opportunities or customer concerns for follow-up action(s).
• Maintain close relationship with customer care centre (CCC) team and provide regular updates.
• Actively contributes to continuous improvement activities.
• Assist with training and development of new Field Service Engineers, as requested.

About you:

• An industrial trade qualification in electrical, electronic, automation, mechanical, mechatronics, or industrial manufacturing is preferred, or equivalent degree/diploma.
• Two plus years of experience as a field service engineer or equivalent
• An understanding / knowledge of electronics and electrical assembly and wiring.
• Working knowledge of PC and MS office suite.
• Ability to read, analyse and interpret technical documents
• Ability to solve practical problems.
• Good written and verbal communication skills.
• A positive attitude with a strong customer service mindset.
• Experience engaging with customers in a service delivery environment.

Physical Requirements:

• Able to perform frequent bending, kneeling, and standing, and work in confined spaces.
• Ability to work under pressure.
• Ability to lift up to 50 lbs., on a regular basis.
• Ability to distinguish between the full range of colours in the colour spectrum.

Work Environment:

• Ability to work in Food processing plants, farms, cold storage facilities, and outside in high/low temperatures.
• Willingness and ability to work overtime, as requested.

Travel: Ability and willingness to travel extensively up to 40% of the time in New Zealand, Australia, and other regions as required.

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