Full-Time Field Service Engineer

As a Field Service Engineer, you will be responsible for delivering high-quality service to ensure enhanced machine performance and an excellent customer experience.

We are looking for someone who is hands-on, presentable, and eager to work in a customer-facing role. Our Field Service Engineers are team players who think critically, take initiative, and demonstrate grit in getting things done.

They work independently and as part of a team to ensure our solutions are delivered, installed, and maintained on an ongoing basis.

Field Service Engineers have an aptitude for machine operations, mechanical, electrical, computational, and operational, as well as electrical assembly and installation.

He/she is responsible for meeting customer supply demands to ensure all aspects of end-to-end system quality are met, from installation to preventative maintenance, ensuring our customers receive optimal results from our machinery.

• Ensure machines are performing to customer expectations.
• React to machine issues in the field within an appropriate timeframe and ensure prompt resolution.
• Problem solves for operational or mechanical efficiency.
• Troubleshoot machine problems and/or performance issues through to resolution.
• Perform preventative maintenance.
• Complete removal and installation of mechanical components.
• Work collaboratively with engineering to improve work instructions.
• Maintain close relationship with sales leadership and customer care centre (CCC) team and provide regular updates.
• Actively contributes to continuous improvement activities.
• Ensure use of company tools and equipment is done correctly.
• Assist with training and development of new Field Service Engineers, as requested.

• Relevant university degree level qualification or Trade Certification is preferred.
• 3+ years of experience as a field service engineer or equivalent education.
• Relevant knowledge of electronics/electrical assembly and wiring.
• Working knowledge of PC and MS office suite.
• Ability to read, analyse and interpret technical procedures.
• Ability to solve practical problems.
• Excellent customer service skills required.
• Good written and verbal communication skills.
• A positive attitude with a strong customer service mindset.
• Knowledge in PC building, repairing and diagnostic testing.
• Experience engaging with customers in a service delivery environment.

• Able to perform frequent bending, kneeling, and standing, and work in confined spaces.
• Ability to work under pressure.
• Ability to lift up to 50 lbs.
• Ability to distinguish between the full range of colours in the colour spectrum.
• No major food allergies.

• Ability to work in Food processing plants, farms, cold storage facilities, and outside in high/low temperatures.
• Willingness and ability to work overtime, as requested.

• Ability and willingness to travel extensively up to 80% of the time in Australia, New Zealand, and others as required
• Must be able to drive without restrictions and possess a valid Driver’s License.
• Must be able to obtain a valid passport for travel.

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