Full-Time Field Service Engineer
Tomra is hiring a remote Full-Time Field Service Engineer. The career level for this job opening is Experienced and is accepting Nelson, New Zealand based applicants remotely. Read complete job description before applying.
Tomra
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As a Field Service Engineer, you will be responsible for delivering high-quality service to ensure enhanced machine performance and an excellent customer experience. We are looking for someone who is hands-on, presentable, and eager to work in a customer-facing role.
Key Responsibilities:
- Ensure machines are performing to customer expectations.
- React to machine issues in the field within an appropriate timeframe and ensure prompt resolution.
- Problem solves for operational or mechanical efficiency.
- Troubleshoot machine problems and/or performance issues through to resolution.
- Perform preventative maintenance.
- Complete removal and installation of mechanical components.
- Work collaboratively with engineering and/or research and development.
- Maintain close relationship with sales leadership and customer care centre (CCC) team.
- Actively contributes to continuous improvement activities.
- Ensure use of company tools and equipment is done correctly.
- Assist with training and development of new Field Service Engineers.
About you:
- An industrial trade qualification in electrical, electronic, automation, mechanical, mechatronics, or industrial manufacturing is preferred, or equivalent degree/diploma.
- Two plus years of experience as a field service engineer or equivalent
- An understanding / knowledge of electronics and electrical assembly and wiring.
- Working knowledge of PC and MS office suite.
- Ability to read, analyse and interpret technical documents
- Ability to solve practical problems.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers.
- Good written and verbal communication skills.
- A positive attitude with a strong customer service mindset.
- Experience engaging with customers in a service delivery environment.
Physical Requirements:
Able to perform frequent bending, kneeling, and standing, and work in confined spaces. Ability to work under pressure. Ability to lift up to 50 lbs., on a regular basis. Ability to distinguish between the full range of colours in the colour spectrum. No major food allergies.
Work Environment:
Ability to work in Food processing plants, farms, cold storage facilities, and outside in high/low temperatures. Willingness and ability to work overtime, as requested.
Travel:
Ability and willingness to travel extensively up to 40% of the time in New Zealand, Australia, and other regions as required. Must be able to drive without restrictions and possess a valid Driver’s License. Must be able to obtain a valid passport for travel.