Full-Time Field Service Engineer

As a Field Service Engineer, you will be responsible for delivering high-quality service to ensure enhanced machine performance and an excellent customer experience. We are looking for someone who is hands-on, presentable, and eager to work in a customer-facing role.

• Ensure machines are performing to customer expectations.
• React to machine issues in the field within an appropriate timeframe and ensure prompt resolution.
• Troubleshoot machine problems and/or performance issues through to resolution.
• Perform preventative maintenance to include undertaking pre-season and post-season servicing of machines.
• Complete removal and installation of mechanical components.
• Work collaboratively with engineering to improve work instructions.
• Maintain close relationship with sales leadership and customer care center (CCC).
• Actively contributes to continuous improvement activities.
• Assist with training and development of new Field Service Engineers, as requested.

• Relevant university degree level qualification.
• 5+ years of experience as a field service engineer or equivalent.
• Relevant knowledge of reading and interpreting electrical schematics.
• Understanding / knowledge of electronics and electrical assembly and wiring.
• Working knowledge of PC and MS office suite.
• Ability to solve practical problems.
• Excellent customer service skills required.
• Fluency in English and Hindi (both written and verbal) is required.

Physical Requirements: Able to perform frequent bending, kneeling, and standing, and work in confined spaces; Ability to lift up to 50 lbs., on a regular basis; Ability to distinguish between the full range of colours in the colour spectrum.

Work Environment: Ability to work in Food processing plants, farms, cold storage facilities, and outside in high/low temperatures. Willingness and ability to work overtime, as requested. Travel extensively required.

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