Full-Time Field Service Engineer - Christchurch

Position Overview:As a Field Service Engineer, you will deliver high-quality service to ensure enhanced machine performance and excellent customer experience. We seek a hands-on, presentable, and customer-focused individual. Field Service Engineers are team players, think critically, take initiative, and demonstrate grit. They work independently and collaboratively to ensure solutions are delivered, installed, and maintained.

Key Responsibilities:

• Ensure machines meet customer expectations.
• React to field issues promptly and resolve them or inform the customer.
• Solve problems for operational/mechanical efficiency.
• Troubleshoot machine issues to resolution.
• Conduct preventative maintenance (pre/post-season servicing) to improve machine performance.
• Remove/install mechanical components (shafts, bearings, belts, motors).
• Collaborate with engineering/R&D to improve procedures and documents.
• Maintain close relationships with sales leadership, providing updates and identifying sales opportunities/concerns.
• Maintain close relationship with the CCC team and provide regular updates.
• Contribute to continuous improvement activities.
• Use company tools/equipment properly and ensure their upkeep.
• Assist with training of new Field Service Engineers (as requested).

About You:

• Preferred qualifications: Industrial trade qualification in relevant field (electrical, electronic, automation, mechanical, mechatronics, or industrial manufacturing) or equivalent degree/diploma.
• 2+ years' experience as a field service engineer or equivalent.
• Understanding of electronics and electrical assembly/wiring.
• Knowledge of PC and MS Office Suite.
• Ability to read/analyze/interpret technical documents.
• Problem-solving abilities.
• Excellent presentation and communication skills (for managers, clients).
• Strong written and verbal communication skills.
• Positive attitude and strong customer service mindset.
• Experience engaging with customers in a service delivery environment.
• PC building, repair, and diagnostic testing knowledge.

Physical Requirements:

• Able to frequently bend, kneel, stand, work in confined spaces.
• Work under pressure.
• Lift up to 50 lbs.
• Full-color vision.
• No major food allergies.

Work Environment:

• Ability to work in food processing plants, farms, cold storage facilities, and outside.
• Willingness to work overtime.

Travel:

• Willing and able to travel up to 50% of the time in NZ, Australia, and other regions (valid driver's license, passport).

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