Full-Time Field Service Engineer - Level 3

Are you ready to take your career to new heights while making a real difference in the world? Our service department is looking for a dynamic Field Service Engineer to support high-profile clients—including Bristol Airport—across the South West region.

In this role, you’ll work with our market-leading technology that plays a crucial part in preventing the illegal trafficking of narcotics, weapons, explosives, and harmful chemicals.

Every day, you’ll contribute to creating a safer environment for communities around the globe. We’re committed to your success, offering extensive product training and outstanding career growth opportunities.

Responsibilities:

• Meeting daily service repair needs and driving customer satisfaction
• Installing, repairing, and maintaining equipment in the field; providing customer training as required
• Documenting all inspections, maintenance, repair work, and submitting paperwork in a timely basis
• Ordering, installing, and returning parts, and managing repair parts cycle time
• Reviewing all logs for open issues and preparing formal reports to customers as necessary
• Participating in Service sales opportunities and assisting with promoting and implementing revenue programs
• Ensuring tools and test equipment are properly maintained and calibrated
• Assessing product/equipment performance based on field support data; recommending modifications or improvements
• Seeking to provide technical support to customers and other service professionals as required
• May participate in site surveys, pilot program service activities, attend meetings, champion special projects, and prepare exclusive reports
• Maintaining clear and concise business communication proficiency, both oral and written
• Establishing and maintaining a close relationship with senior level FSE’s and Product Specialist to support customer needs and stay updated on current technical trends
• Exercising all available measures to control and minimize costs
• Complying with and ensuring department compliance with Company health, safety, and environmental policies
• Traveling extensively, providing technical assistance to the field service community when not traveling
• Conducting follow-up calls with the customer to check system status

Qualifications:

• Associated degree, ONC, HNC, or equivalent technical training or related experience is required
• 18th Edition highly desirable
• Experience with mechanical and Air-conditioning Systems desirable
• Experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment, essential
• Computer literacy, competency in use of all programs within MS Office Suite, and aptitude for learning specialized software installation and programs
• Use of metrology and handheld tools
• Experience in troubleshooting, field repair or technical support activities centred on Electrical and Mechanical systems and equipment is desirable
• Has a working knowledge of PC applications (MS Applications, SAP, and Reporting tools) to provide clear, concise information summaries as required
• Must live within 1 hrs commute of Bristol Airport or willing to relocate

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