Full-Time Field Service Team Leader

• Addressing issues with supported services.
• Implementing changes to resolve incidents and problems.
• Assisting with implementing new services.
• Providing information for service improvement.

• Line management for the team.
• Providing regular reports and updates.
• Completing annual performance reviews.
• Following ISO 20000 best practices.
• Remaining aware of company and service processes.
• Supporting incident, change, release, and problem management.
• Maintaining contactability during working hours.
• Complying with site access, health and safety, and security rules.

Providing first line service support for communications equipment within the Emergency Services customer base. Focus is on Incident Management and restoring service effectively.

• Building and maintaining relationships.
• Contributing to team development.
• Demonstrating strong communication skills.
• Giving credit and acknowledging contributions.

• Building strong customer relationships.
• Exceeding customer expectations.

• Acting swiftly with relevant information.
• Taking responsibility for decisions.
• Sharing learning with colleagues.

• Taking ownership of objectives.
• Highlighting issues responsibly.
• Overcoming obstacles.

• Supporting others in delivering objectives.
• Championing best practices.