Full-Time Field Service Technician

Job Summary: We are seeking a highly motivated and experienced Field Service Engineer to join our West coast field service team. The Field Service Engineer will be responsible for ensuring the successful execution of all field service activities, including installations, repairs, and preventative maintenance in the San Francisco bay area. The ideal candidate will possess excellent technical and communication skills, and be committed to providing exceptional service to our clients.

Responsibilities:

1. Install, configure, and test systems at customer locations according to specifications and procedures.
2. Perform scheduled preventative maintenance on existing equipment and systems.
3. Diagnose and troubleshoot equipment and system issues on-site.
4. Repair or replace faulty components and parts as needed.
5. Quoting customers for service visits
6. Managing preventative maintenance agreements in the region
7. Provide training and guidance to customers on the proper operation and maintenance of equipment
8. Maintain accurate service records and documentation.
9. Respond promptly to service calls and customer requests.
10. Follow all safety protocols and procedures when working on-site.

Qualifications:

• Bachelor's degree in a relevant technical field or equivalent work experience in lieu of a degree.
• Proven experience in a field service environment.
• Prior experience in the lab water industry is a plus.
• Strong technical knowledge and understanding of field service operations, including installations, repairs, and maintenance.
• Experience with Google Workspace is a plus.
• Excellent organizational and problem-solving skills.
• Effective communication and interpersonal skills to interact with team members, clients, and vendors.
• Strong customer service orientation with a commitment to delivering exceptional service.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Proficient in using computer software and systems related to field service operations.
• Valid driver's license and willingness to travel to various job sites as required.

Compensation: Salary Range $80,000 - $88,000 USD per year plus incentives.

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