Full-Time Field Service Technician I - MKE

Field Service Technician I - MKE

Responsibilities:

• Daily travel to locations in and around the Milwaukee area, including the airport.
• Meet daily service repair needs and drive customer satisfaction.
• Install, repair, and maintain equipment in the field; provide customer training.
• Document inspections, maintenance, repair work; submit paperwork timely.
• Order, install, and return parts; manage repair parts cycle time.
• Review logs for open issues, prepare formal reports to customers.
• Participate in service sales opportunities; assist with revenue programs.
• Ensure tools and test equipment are properly maintained and calibrated.
• Assess product/equipment performance; recommend modifications.
• Provide technical support to customers and service professionals.
• Possible participation in site surveys, pilot programs, and meetings.
• Possess basic technical knowledge on Trace and X-Ray technologies.
• Maintain clear and concise business communication.
• Establish and maintain relationships with senior FSEs and Product Managers.
• Control and minimize costs.
• Travel, overtime, and non-Monday-Friday work hours may be required.
• Comply with Company health, safety, and environmental policies.
• Comply with export control and security regulations.
• Perform other duties as required.

Education/Training: Associate's Degree/Related Trade Certification (electrical, electronic, mechanical)/Military Training. (Equivalence accepted through experience.) Computer literacy, MS Office Suite competency, and aptitude for specialized software.

Experience: Minimum 1-3 years experience in troubleshooting and field repair of electrical and electronic systems.

Knowledge/Skills: Excellent communication, customer focus, teamwork, responsiveness to customer issues, willingness to travel.

Background: Requires Sensitive Security Information (SSI) access and TSA vetting.

Physical/Mental Requirements: Excellent organizational, communication, and interpersonal skills. Ability to multitask. Excellent customer service skills. Self-motivated, reliable, and accountable. Excellent telephone skills. Ability to lift/carry 80 lbs., push/pull 200 lbs., and move/manipulate up to 1000 lbs. with assistance.

Work Environment: Customer locations (airports, correctional facilities, courthouses, cruise ships, etc.).

Additional Notes:
May require Sensitive Security Information (SSI) access, federal background investigation, and a US Personal Security Clearance.
SDI is a Federal Contractor and a drug-free workplace; drug testing may be required.

Hiring Salary Range: $42,000 - $98,000 per year.

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