Full-Time Field Service Technician I - MSP

Field Service Technician I - MSP

This position requires daily travel to locations in and around the Minneapolis - St. Paul area, including the airport.

• Responsibilities:
• Meeting daily service repair needs and driving customer satisfaction
• Installing, repairing, and maintaining equipment in the field; providing customer training as required.
• Documenting all inspections, maintenance, repair work and submitting paperwork in a timely basis.
• Ordering, installing, and returning parts and managing repair parts cycle time.
• Reviewing all logs for open issues and preparing formal reports to customers as necessary.
• Participating in Service Sales opportunities and assisting with promoting and implementing revenue programs.
• Ensuring that tools and test equipment are properly maintained and calibrated
• Assessing product/equipment performance based on field support data; recommending modifications or improvements.
• Providing technical support to customers and other service professionals as required.
• Participating in site surveys, pilot program service activities, and attending meetings.
• Possessing basic technical knowledge on the company’s Trace and X-Ray technologies.
• Maintaining clear and concise business communication, both oral and written
• Establishing and maintaining a close relationship with senior-level FSE’s and Product Managers.
• Controlling and minimizing costs.
• Traveling, working overtime, and working hours other than Monday-Friday may be required.
• Complying with company health, safety, and environmental policies.
• Complying with export control and security regulations.
• Performing other duties as required.

• Education/Training:
• Associate’s Degree/Related Trade Certification (electrical, electronic, mechanical)/Military Training (electrical, mechanical, electronics).
• 1-3 years of related work experience.
• Computer literacy; competency in MS Office Suite.

• Experience:
• Minimum of 1-3 years experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.

• Knowledge/Skills:
• Excellent communication skills.
• Strong customer focus and teamwork orientation.
• Responsiveness to customer issues at all times.
• Willingness and ability to travel at short notice.

Background:

• Requires Sensitive Security Information (SSI) access and vetting via the TSA.
• Successful completion of a federal background investigation.

Physical/Mental Requirements:

• Excellent organizational, communication, interpersonal skills with the ability to multitask.
• Excellent customer service skills and the ability to handle stressful situations.
• Self-motivated, reliable, and accountable.
• Excellent telephone skills.
• Able to lift/carry 80 lbs.
• Able to push/pull 200 lbs.
• Able to move/manipulate equipment weighing up to 1000 lbs. with assistance.
• Frequent bending, stooping, twisting, turning.
• Ability to work safely in extreme environments (temperature, humidity, noise, confined spaces, etc.).

Work Environment:

• Work environment typically at customer locations (airports, correctional facilities, courthouses, cruise ships, etc.).
• May require Sensitive Security Information (SSI) access and vetting via the TSA. Possible U.S. Personal Security Clearance.

Salary: $42,000.00 - $98,000.00 per year.

Hiring Salary Range: $42,000.00 - $98,000.00 per year.

Benefits: Competitive benefits package available.

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