Full-Time Field Service Technician I - SAN

Field Service Technician I - SAN

Specific Duties, Activities, and Responsibilities:

• Meet daily service repair needs and drive customer satisfaction.
• Install, repair, and maintain equipment in the field; provide customer training as required.
• Document all inspections, maintenance, repair work, and submit paperwork in a timely manner.
• Order, install, and return parts; manage repair parts cycle time.
• Review all logs for open issues and prepare formal reports to customers as necessary.
• Participate in service sales opportunities and assist with promoting and implementing revenue programs.
• Ensure tools and test equipment are properly maintained and calibrated.
• Assess product/equipment performance based on field support data; recommend modifications or improvements.
• Provide technical support to customers and other service professionals as required.
• May participate in site surveys, pilot program service activities, and attend meetings.
• Possess basic technical knowledge on the company's Trace and X-Ray technologies.
• Maintain clear and concise business communication (oral and written).
• Establish and maintain a close relationship with senior-level FSE's and Product Managers to support customer needs and stay updated on technical trends.
• Control and minimize costs.
• Travel, overtime, and work hours outside of Monday-Friday may be required.
• Comply with company health, safety, and environmental policies.
• Comply with US export control and security regulations.
• Perform other duties as required.

Education/Training: Associate's Degree/Related Trade Certification (electrical, electronic, mechanical)/Military Training (electrical, mechanical, electronics). Equivalence via 1-3 years of related work experience is acceptable.

Experience: Minimum 1-3 years directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.

Knowledge/Skills: Strong communication skills, customer focus, and teamwork orientation. Responsive to all customer issues. Willingness to travel at short notice.

Background: May require Sensitive Security Information (SSI) access and vetting (TSA). May require a US Personal Security Clearance.

Physical/Mental Requirements: Excellent organizational, communication, interpersonal skills; ability to multitask. Strong customer service skills and stress management abilities. Self-motivated, reliable, accountable; excellent phone skills. Ability to lift/carry 80 lbs., push/pull 200 lbs., and move/manipulate equipment up to 1000 lbs. with assistance. Frequent bending, stooping, twisting, turning, and working in unusual positions. Ability to work safely in extreme environments.

Work Environment: Typically at customer locations (airports, correctional facilities, courthouses, cruise ships, etc.).

Salary Range: $42,000 - $98,000

Employment Type: Full-time

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