Full-Time Field Service Technician II

Job Summary: This position supports on-call work and requires travel. The primary assignment location is Presidio, TX, with backup support for Del Rio, TX, El Paso, TX, and Eagle Pass, TX, within a 1-2 hour radius.

Duties:

• Troubleshoots, services, installs, and repairs Trace, X-Ray, CT X-Ray, and Cargo Inspection equipment at customer sites.
• Maintains field service logs and filing systems for all service and job files until completion.
• Demonstrates initiative and dedication by maximizing downtime and exceeding customer and company requirements.
• Conducts follow-up calls to ensure customer satisfaction.
• Meets daily service repair needs and drives customer satisfaction.
• Installs, repairs, and maintains equipment; provides customer training.
• Responds to emergency and non-scheduled calls within response time goals.
• Completes scheduled maintenance within deadlines.
• Documents inspections, maintenance, and repair work promptly.
• Orders, installs, and returns parts; manages repair parts cycle time.
• Maintains an accurate inventory of parts and tools.
• Maintains technical certifications.
• Reviews logs for open issues and prepares formal reports to customers.
• Participates in service sales, promotes, and implements revenue programs.
• Seeks knowledge from senior FSTs.
• Ensures proper maintenance and calibration of tools and test equipment.
• Assesses product/equipment performance, recommends modifications/improvements.
• Provides technical support to customers and other service professionals.
• Participates in site surveys, pilot programs, meetings, special projects, and prepares reports.
• Maintains technical knowledge of Trace and X-Ray technologies.
• Maintains clear and concise business communication (oral and written).
• Establishes and maintains relationships with senior FSTs and Product Managers.
• Controls and minimizes costs while maximizing revenue.
• Submits expenses, time cards, and other administrative tasks on time.
• Complies with company health, safety, and environmental policies and U.S. export control and security regulations.
• Other duties as required.

Qualifications:

• Associate's Degree/Related Trade Certification (electrical, electronic, mechanical) or Military Training (electrical, mechanical, electronics). (Equivalence via work experience is acceptable.)
• Computer literacy; proficiency in MS Office Suite; aptitude for specialized software.
• Minimum 5 years of experience troubleshooting and repairing electrical and electronic systems/equipment.
• Excellent communication and customer focus skills; strong teamwork orientation.
• Responsiveness to all customer issues.
• Willingness to travel at short notice.
• Ability to lift/carry 80 lbs.
• Familiarity with carts, hoists, davit cranes, pallet jacks, etc.
• Full body mobility.
• Ability to work safely in varied environments.

Background: Requires Sensitive Security Information (SSI) access, TSA vetting, federal background investigation, and potentially a U.S. Personal Security Clearance.

Additional Requirements: Excellent organizational, communication, interpersonal skills; ability to multitask; excellent customer service skills; self-motivated, reliable, and accountable; excellent telephone skills.

Work Environment: Airports, correctional facilities, courthouses, cruise ships, and other locations.

Benefits: Competitive salary, benefits package, training and career growth.

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