Full-Time Field Service Technician II

Field Service Technician II

This position requires daily travel with primary responsibility for the equipment at the Laredo Border Crossing.

Responsibilities:

• Troubleshoots, services, installs, and repairs Trace, X-Ray, CT X-Ray and Cargo Inspection equipment at customer sites.
• Maintains field service log and filing system.
• Demonstrates initiative and dedication through positive use of downtime and exceeding customer/company requirements.
• Conducts follow-up calls with customers to ensure satisfaction.
• Meets daily service repair needs and drives customer satisfaction.
• Fosters positive customer relations.
• Installs, repairs, and maintains equipment in the field; provides customer training.
• Responds to emergency/non-scheduled calls within established response time goals.
• Completes all scheduled maintenance within deadlines.
• Documents inspections, maintenance, and repair work.
• Orders, installs, and returns parts and manages repair parts cycle time.
• Maintains an accurate inventory of parts and tools.
• Maintains technical certifications.
• Reviews logs for open issues and prepares formal reports.
• Participates in service sales opportunities.
• Seeks knowledge growth from senior FSTs.
• Ensures tools and test equipment are properly maintained and calibrated.
• Assesses product/equipment performance and recommends modifications/improvements.
• Provides technical support.
• May participate in site surveys, pilot programs, attend meetings, champion special projects, and prepare reports.
• Possesses technical knowledge on company Trace and X-Ray technologies.
• Maintains clear and concise communication.
• Establishes/maintains relationships with senior FSTs and Product Managers.
• Exercises cost control and revenue maximization.
• Submits expenses, time cards, and other administrative tasks within timelines.
• Travel, overtime, and non-Monday-Friday work hours may be required.
• Complies with health, safety, and environmental policies.
• Complies with export control and security regulations.
• Other duties as required.

Education/Training:

• Associate's Degree/Related Trade Certification (electrical, electronic, mechanical)
• Military Training (electrical, mechanical, electronics)
• Equivalence via related work experience (over 3 years)
• Computer literacy; competency in MS Office Suite; aptitude for specialized software.

Experience:

• Minimum 5 years experience in troubleshooting and field repair of electrical/electronic systems/equipment.

Knowledge/Skills:

• Excellent communication skills and customer focus.
• Responsive to all customer issues.
• Willingness to travel.

Supervises:

• Supervision may be required on a project basis.

Background:

• Requires Sensitive Security Information (SSI) access and vetting.
• Federal background investigation required.
• May require a U.S. Personal Security Clearance.

Other Requirements:

• Excellent organizational, communication, and interpersonal skills.
• Ability to multitask.
• Excellent customer service skills.
• Self-motivated, reliable, and accountable.
• Excellent telephone skills.
• Ability to lift/carry 80 lbs.
• Confident in operating carts, hoists, and other devices.
• Full body mobility.
• Ability to work safely in varied environments.

Work Environment:

• Customer locations (airports, correctional facilities, courthouses, cruise ships, etc.)

Additional Information:

• Federal contractor, drug-free workplace.
• Drug testing may be required.
• Competitive benefits package available.
• Equal opportunity employer.
• Reasonable accommodations available for disabled applicants.
• No payment requests during hiring process.

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