Full-Time Field Service Technician II - AUS

This position requires daily travel to locations in and around the Austin area, including the airport.

Responsibilities:

• Troubleshoot, service, install, and repair Trace, X-Ray, CT X-ray and Cargo Inspection equipment at customer sites.
• Maintain field service log and filing system.
• Provide assistance to the Technical Support staff when not traveling or on shift.
• Conduct follow-up calls with customers to ensure satisfaction.
• Mentor lower-level FSTs.
• Meet daily service repair needs and drive customer satisfaction.
• Foster positive customer relations.
• Install, repair, and maintain equipment; provide customer training.
• Respond to emergency and non-scheduled calls within established response time goals.
• Complete scheduled maintenance within required deadlines.
• Document inspections, maintenance, and repair work; submit paperwork.
• Order, install, and return parts; manage repair parts cycle time.
• Maintain accurate inventory of parts and tools.
• Maintain technical certifications.
• Review logs for open issues and prepare formal reports.
• Participate in Service Sales opportunities; promote and implement revenue programs.
• Seek knowledge growth and support from senior FSTs.
• Maintain tools and test equipment.
• Assess product performance; recommend modifications.
• Provide technical support to customers and service professionals.
• Participate in site surveys, pilot programs, and meetings; champion special projects.
• Prepare exclusive reports.
• Maintain clear and concise communication.
• Establish and maintain relationships with senior FSTs and Product Managers.
• Control and minimize costs while maximizing revenue.
• Submit expenses, timecards, and administrative tasks within timelines.
• Comply with company health, safety, and environmental policies; export controls and security regulations.
• Perform other duties as required.

Education/Training:

• Associate’s Degree/Related Trade Certification (electrical, electronic, mechanical)
• Military Training (electrical, mechanical, electronics)

Experience:

• Minimum 5 years experience in troubleshooting and field repair of electrical and electronic systems.

Knowledge/Skills:

• Excellent communication skills
• Strong customer focus and teamwork orientation
• Responsiveness to customer issues
• Willingness and ability to travel at short notice

Physical/Mental Requirements:

• Excellent organizational, communication, and interpersonal skills
• Excellent customer service skills
• Self-motivated, reliable, and accountable
• Excellent telephone skills
• Ability to lift/carry 80 lbs.
• Ability to push/pull 200 lbs.
• Ability to move equipment weighing up to 1000 lbs.
• Full body mobility for bending, stooping, twisting, and working in unusual positions.
• Ability to work safely in extreme environments.

Work Environment:

• Customer locations, including airports, correctional facilities, courthouses, cruise ships, etc.

What is the last date for applying to the job?

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