Full-Time Field Service Technician II - AUS

This position requires daily travel to locations in and around the Austin area, including the airport.

Responsibilities:

• Troubleshoot, service, install (deploy) and repair Trace, X-Ray, CT X-ray and Cargo Inspection equipment at customer sites.
• Maintain field service log and filing system.
• Provide assistance to the Technical Support staff when not on travel or assigned shift.
• Conduct follow up calls with the customer to ensure satisfaction.
• Mentor lower level FSTs.
• Meet daily service repair needs and drive customer satisfaction.
• Foster positive customer relations.
• Install, repair, and maintain equipment in the field; provide customer training.
• Respond to emergency and non-scheduled calls for service.
• Complete all scheduled maintenance within required deadlines.
• Document all inspections, maintenance, repair work.
• Order, install, and return parts; manage repair parts cycle time.
• Maintain an accurate inventory of parts and tools.
• Maintain currency on all technical certifications.
• Review logs for open issues and prepare formal reports to customers.
• Participate in Service Sales opportunities.
• Seek knowledge growth from senior FSTs.
• Maintain tools and test equipment.
• Assess product/equipment performance based on field support data.
• Seek to provide technical support to customers.
• Participate in site surveys and pilot programs.
• Prepare reports, champion special projects, attend meetings.
• Establish and maintain close relationships with senior FST's and Product Managers.
• Control and minimize costs while maximizing revenue.
• Submit expenses, timecards, and other administrative tasks.
• Comply with Company health, safety, and environmental policies.
• Comply with export control and security regulations.
• Other duties as required.

Education/Training:

• Associate’s Degree/Related Trade Certification (electrical, electronic, mechanical)
• Military Training (electrical, mechanical, electronics)
• Equivalence through comparative work experience

Experience:

• Minimum 5 years experience troubleshooting and field repair of electrical and electronic systems/equipment

Skills:

• Excellent communication skills
• Strong customer focus
• Teamwork orientation
• Responsiveness to customer issues
• Willingness to travel

Physical/Mental Requirements:

• Excellent organizational, communication, interpersonal skills
• Strong ability to multitask
• Excellent customer service skills
• Self-motivated, reliable, and accountable
• Excellent telephone skills
• Ability to lift/carry 80 lbs, push/pull 200 lbs, manipulate equipment up to 1000 lbs.
• Bending, stooping, twisting, turning, full body mobility
• Ability to work in extreme environments

Work Environment:

• Customer locations (airports, correctional facilities, courthouses, cruise ships)

Hiring Salary Range: $48,500.00-$112,500.00/yr

Possible employment type: Full-time

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