Full-Time Field Service Technician II - ONT

This position requires daily travel to locations in and around the Ontario and Burbank CA area, including the airport.

Responsibilities:

• Troubleshoots, services, installs (deploys) and repairs Trace, X-Ray, CT X-Ray and Cargo Inspection equipment at customer sites.
• Maintains field service log and filing system to properly initiate, organize and maintain all field service and job files.
• Demonstrates initiative and dedication through positive use of downtime and an overall willingness and eagerness to consistently exceed customer and company requirements.
• Conducts follow up calls with the customer to ensure satisfaction of work.
• Responsible for meeting daily service repair needs and driving customer satisfaction.
• Foster positive customer relations and a high degree of customer satisfaction.
• Installs, repairs and maintains equipment in the field; provides customer training as required.
• Responds to emergency and non-scheduled calls for service within established response time goals.
• Completes all scheduled maintenance within required deadlines.
• Documents all inspections, maintenance, repair work and submits paperwork in a timely basis.
• Orders, installs, and returns parts and manages repair parts cycle time.
• Maintains an accurate inventory of parts and tools.
• Maintains currency on all technical certifications.
• Reviews all logs for open issues and prepares formal reports to customers.
• Participates in Service Sales opportunities and assists with promoting and implementing revenue programs.
• Seeks support from senior-level FSTs when needed.
• Ensures tools and test equipment are properly maintained and calibrated.
• Assesses product/equipment performance and recommends modifications or improvements.
• Provides technical support to customers and other service professionals.
• May participate in site surveys, pilot programs, meetings, special projects and prepare reports.
• Possesses technical knowledge on company’s Trace and X-Ray technologies.
• Maintains clear and concise business communication.
• Establishes and maintains a close relationship with senior FST’s and Product Managers.
• Controls and minimizes costs while maximizing revenue.
• Submits expenses, time cards and other administrative tasks within specified timelines.
• Travel, overtime and non-Monday-Friday work hours may be required.
• Complies with company health, safety and environmental policies.
• Complies with U.S. export control and security regulations.
• Performs other duties as required.

Education/Training:

• Associate’s Degree/Related Trade Certification (electrical, electronic, mechanical)/Military Training (electrical, mechanical, electronics).
• Equivalence achieved through comparative work experience of >3 years is acceptable.

Experience:

• Minimum of 5 years experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.

Knowledge/Skills:

• Excellent communication skills.
• Strong customer focus and teamwork orientation.
• Responsive to all customer issues.
• Willing and able to travel at short notice.

Background:

• Requires Sensitive Security Information (SSI) access and vetting.
• Must successfully pass a federal background investigation.

Other Requirements:

• Excellent organizational, communication, interpersonal skills, and multitasking ability.
• Excellent customer service skills and the ability to handle stressful situations.
• Self-motivated, reliable, and accountable.
• Excellent telephone skills.
• Able to lift/carry 80 lbs.
• Confident in operating carts, hoists, cranes, pallet jacks, etc.
• Full body mobility.
• Able to work safely in varied environments.

Work Environment:

• Work environment is typically wherever the customer is located.
• Service may be rendered at airports, correctional facilities, courthouses, cruise ships, etc.

Additional Information:

• SDI is a Federal Contractor and a drug-free workplace.
• Drug testing may be required.
• All information is kept confidential.
• We offer excellent training and career growth opportunities.
• Competitive benefits package.
• Salary range: $70,600 - $95,500 per year.
• Affirmative Action and Equal Opportunity Employer.

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