Full-Time Field Service Technician II - RDU

Field Service Technician II - RDU

This position requires daily travel to locations in and around the Raleigh Durham Metro area, including the airport.

Responsibilities:

• Troubleshoots, services, installs (deploys), and repairs Trace, X-Ray, CT X-Ray, and Cargo Inspection equipment at customer sites.
• Maintains field service log and filing system.
• Demonstrates initiative, dedication, and consistently exceeds customer and company requirements.
• Conducts follow-up calls with customers to ensure satisfaction.
• Meets daily service repair needs and drives customer satisfaction.
• Fosters positive customer relations.
• Installs, repairs, and maintains equipment in the field; provides customer training.
• Responds to emergency and non-scheduled calls for service.
• Completes scheduled maintenance within deadlines.
• Documents all inspections, maintenance, and repair work.
• Orders, installs, and returns parts; manages repair part cycle time.
• Maintains accurate inventory of parts and tools.
• Maintains technical certifications.
• Reviews logs for open issues and prepares formal reports.
• Participates in service sales opportunities.
• Seeks knowledge and support from senior level technicians.
• Ensures tools and test equipment are maintained and calibrated.
• Assesses product/equipment performance and recommends modifications.
• Provides technical support.
• May participate in site surveys, pilot program activities, meetings, and special projects.
• Possesses technical knowledge on Trace and X-Ray technologies.
• Maintains clear and concise business communication.
• Establishes and maintains close relationships with senior technicians.
• Controls and minimizes costs while maximizing revenue.
• Submits expenses, time cards, and other administrative tasks on time.
• Travel, overtime, and work hours other than Monday-Friday may be required.
• Complies with company health, safety, and environmental policies.
• Complies with export control and security regulations.
• Performs other duties as required.

Education/Training:

• Associate’s Degree/Related Trade Certification (electrical, electronic, mechanical)
• Military Training (electrical, mechanical, electronics)
• (Equivalence through experience is acceptable).
• Computer literacy; competency in MS Office Suite
• Aptitude for learning specialized software

Experience:

• Minimum 3 years experience in troubleshooting and field repair of electrical and electronic systems/equipment.

Knowledge/Skills:

• Excellent communication skills
• Strong customer focus
• Teamwork
• Responsiveness to customer issues
• Willingness to travel

Background:

• Requires Sensitive Security Information (SSI) access and vetting.
• Successful federal background investigation.

Other Requirements:

• Excellent organizational, communication, and interpersonal skills
• Excellent customer service skills
• Ability to handle stressful situations
• Self-motivated, reliable, and accountable
• Excellent telephone skills
• Ability to lift/carry 80 lbs.
• Confident in operating carts, hoists, cranes, etc.
• Full body mobility
• Ability to work safely in varied environments.

Work Environment:

• Customer location (airports, correctional facilities, etc.)

What is the last date for applying to the job?

Which countries are accepted for this remote job?