Full-Time Field Service/Technical Support Engineer

• Installation & Integration: Lead on-site installations, including complex integration with customer infrastructure, and ensure proper configuration.
• Troubleshooting & Resolution: Act as the technical point of escalation for critical equipment failures, performing diagnostics both in person and remotely using tools like video assistance.
• Proactive Maintenance: Perform predictive and preventative maintenance by analyzing system data to optimize performance and prevent failures.
• Remote & On-Site Support: Provide real-time assistance via phone and video. Travel is required up to 75% of the time.
• Customer Engagement: Build and maintain strong relationships with customers, acting as a technical advisor.

• Bachelor’s degree in a technical field or equivalent experience.
• Minimum of 2 years experience in the Field Service industry
• Must reside on the West Coast and be located near a major airport for easy travel.
• Hands-on experience with equipment used in the apparel industry, such as thermal printing, embroidery machines, and heat presses.
• Proven ability to perform remote troubleshooting and diagnostics.
• Strong technical knowledge of mechanical and electrical systems (110V and 220V).
• Exceptional communication skills with the ability to explain complex technical details to a non-technical audience.

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