Full-Time Forecasting Analyst

• Create forecasts for all support channels across all lines of business and markets.
• Assist with short-term and long-term capacity planning efforts.
• Conduct what-if analysis and provide insight to Senior Leadership on impacts to staffing and budget.
• Analyze large datasets, identify patterns and trends, and communicate key insights to stakeholders.
• Use business intelligence tools to create visualizations and reports.
• Prepare clear, concise, and actionable executive-level reports and presentations.
• Provide regular updates to senior leadership on forecast performance.

• 8+ years of experience in workforce management, volume forecasting, and headcount planning in a multi-channel, multi-skill, high-growth environment
• 2+ years of experience forecasting support needs driven by B2B sales lifecycle
• Proficient in SQL
• Expertise in WFM software and tools
• Strong analytical and problem-solving skills
• Experience presenting complex data to executive leadership
• Excellent communication and interpersonal skills
• Proficiency in contact center and BI technologies
• Ability to work well under pressure
• Ability to work independently

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