Full-Time Fraud Operations Team Lead

We are seeking a Fraud Operations Team Lead to join our Fraud Prevention team.

What will I be doing?

• Leading Fraud Operations across APAC and EMEA, managing analyst hubs and diverse work cells.
• Coordinating closely with the LATAM FraudOps team to ensure global alignment.
• Analyzing complex data, solving challenging problems, and making informed decisions with limited information.
• Overseeing alert monitoring, fraud pattern detection, and process/platform optimization.
• Driving AI-based automation initiatives to enhance efficiency and scalability.
• Tracking and reporting fraud-related statistics and metrics.
• Maintaining and reviewing fraud incident reports and related analyses.
• Ensuring all chargeback processes comply with regulatory standards, fostering strong merchant and partner relationships.
• Reporting on fraudulent vs. service-related chargebacks, actions taken, and results achieved.
• Collaborating with payment processors and external stakeholders.
• Compiling and presenting data from multiple databases to produce actionable metrics and reports.

What skills do I need?

• Bachelor’s degree in Economics, Engineering, Statistics, or a related field.
• Master’s degree in a relevant field is a strong plus.
• Extensive experience in Fraud Prevention.
• Proven track record in leading teams effectively.
• Strong expertise in working with large datasets; SQL proficiency is required. Knowledge of Python or other programming languages is a plus.
• Excellent analytical skills with a passion for pattern detection and problem-solving.
• Highly motivated, proactive, and a strong team player.
• Experience managing Fraud KPIs and SLAs.
• Fluency in English and Spanish (spoken and written).

What is the last date for applying to the job?

Which countries are accepted for this remote job?