Full-Time General Planner

We are seeking highly qualified General Planners to support FEMA’s Hermit’s Peak/Calf Canyon (HPCC) Claims Office. This mission provides direct support to claimants impacted by the Hermit’s Peak/Calf Canyon Fire. General Planners will perform critical claims review, quality control, and appeals support activities across the full claims lifecycle. This role is ideal for professionals with significant experience in claims/case processing, disaster recovery, valuation of losses, and policy-driven program review.

Key Responsibilities
In this role, you will:

• Claims Review & Case Processing: Review, evaluate, and validate Proof of Loss (POL) submissions and supporting documentation. Assess eligibility, qualified amounts, duplication of benefits, and compensation recommendations.
• Quality Control & Compliance: Conduct detailed QC assessments to ensure accuracy, completeness, and policy compliance. Provide clear feedback to claims reviewers, identifying discrepancies, errors, and rework needs.
• Appeals and Determinations Support: Prepare structured, defensible bulleted analyses and written memorandum in support of determination and appeals processes. Review administrative records for completeness, proper organization, and privacy compliance.
• Customer & Stakeholder Engagement: Provide clear, empathetic, and professional communication to claimants, FEMA personnel, and internal team members. Explain policy, documentation requirements, and process steps in an understandable manner.
• System & Documentation Management: Utilize government systems of record for case notes, uploads, and final documentation. Ensure timely entry of activities, decisions, and supporting documents within required timeframes.

Education: High school diploma required.

Experience: 1 - 10 years of combined experience in:

• Claims or case processing
• Disaster-related loss evaluation
• Customer service and claimant interaction
• Reviewing and analyzing documentation and valuations

Strong technical understanding of:

• Disaster-related damages, losses, repairs, and replacement cost principles
• Eligibility review and benefit calculations
• Duplication of benefits

Communication skills: Excellent written and verbal communication. Ability to draft clear, accurate, and defensible analyses and memorandums

Technology proficiency: Comfortable using claims management systems, databases, and digital tools. Ability to learn FEMA's systems of record and workflow tools. Highly organized, attentive to detail, and able to manage a high-volume caseload under tight timelines.

Preferred Experience:

• Bachelor's Degree
• Prior FEMA, disaster assistance, insurance adjusting, or federal claims processing experience
• Familiarity with the Hermit’s Peak/Calf Canyon Fire Assistance Act
• Experience supporting federal programs or regulatory compliance work

Work Environment & Travel: Hybrid remote/onsite work is expected. Travel may be required to field offices or impacted areas within: San Miguel, Mora, Santa Fe, Taos, Sandoval, Rio Arriba, Colfax, and surrounding counties. This position is contingent upon contract award.

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