Full-Time Unemployment Insurance Claims Analyst - Remote

• Audit and update claim response templates for accuracy and effectiveness.
• Communicate with clients to gather documentation.
• Submit responses to new claims
• Track claim outcomes and identify trends.
• Analyze claim success rates.
• Report on volume and outcomes to leadership.
• Identify opportunities to improve claim handling processes.
• Advise clients on appeal options.
• File appeals and confirm hearing schedules.
• Analyze appeal outcomes and identify patterns.
• Recommend improvements to appeal strategies.
• Schedule check-ins or coaching sessions with clients.
• Share best practices and process improvement suggestions.
• Evaluate client satisfaction and engagement.
• Ensure all submissions meet regulatory standards.
• Stay updated on changes in state agency requirements.
• Identify opportunities to promote Experian's services during client interactions.
• Share feedback from clients that could inform product development.
• Collaborate with marketing or product teams on outreach efforts.

Experience:

• Experience in unemployment claims management industry
• Experience working directly with clients to gather information, provide guidance, and build long-term partnerships
• Experience assessing claim outcomes, analyzing unfavorable determinations, and advising on appeal strategies
• Experience using Bullhorn platform

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