Full-Time Genesys Cloud CX Technical Writer
Miratech is hiring a remote Full-Time Genesys Cloud CX Technical Writer. The career level for this job opening is Experienced and is accepting Toronto, Canada based applicants remotely. Read complete job description before applying.
Miratech
Job Title
Genesys Cloud CX Technical Writer
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
Toronto, Canada
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Job Details
The Genesys Cloud CX Technical Writer will be responsible for creating and maintaining high-quality documentation that supports the implementation, configuration, and operations of Genesys Cloud CX solutions across a large enterprise with multiple clients. This role ensures that complex technical concepts are translated into clear, concise, and user-friendly materials for both technical and non-technical audiences.
Responsibilities:
- Develop and maintain technical documentation, including solution designs, configuration guides, integration manuals, and release notes.
- Document business processes, workflows, and architecture diagrams related to Genesys Cloud CX.
- Create knowledge base articles, FAQs, and user guides for internal teams and customers.
- Collaborate with engineers, architects, functional analysts, and integrators to capture and document system changes.
- Ensure all documentation aligns with corporate standards, version control, and branding guidelines.
- Update existing materials to reflect platform updates and evolving business needs.
- Support training and onboarding activities by preparing user-friendly reference materials.
- Contribute to process improvements related to documentation lifecycle management and accessibility.
Requirements:
- Proven experience as a Technical Writer in enterprise software or contact center environments.
- Strong understanding of Genesys Cloud CX components (Routing, Architect, Flows, Queues, Reporting, etc.).
- Ability to explain complex technical topics clearly to varied audiences.
- Familiarity with API documentation, system integrations, and architecture diagrams.
- Excellent written and verbal communication skills in English.
- Proficiency in using documentation tools (Confluence, Markdown, Git, Word, Visio, Lucidchart, etc.).
- Strong collaboration and interviewing skills to gather information from SMEs.
- Strong analytical skills to interpret metrics/logs and drive actionable improvements.
- Experience with knowledge management systems or internal documentation portals is a plus.
- Ability to manage multiple projects and deliver within deadlines in a dynamic, multi-client environment.
Skills
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Genesys Cloud CX Technical Writer at Miratech is
13th of December 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Toronto, Canada
] applicants. .
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