Full-Time Global IT Service Transition Director - Remote

• Lead a team of analysts focused on digital workplace enablement, user experience, service transition, and data visualization.
• Set vision and goals for the team; manage performance, delegate, and foster high engagement.
• Oversee the service change review process, including early life support and weekly change approval meetings.
• Communicate user-affecting changes to end-users and support teams, including monthly forecasts.
• Promote communication between IT support teams and end-users; gather and represent user feedback.
• Lead end-user communication strategies in partnership with internal comms, using creative channels to lead awareness.
• Manage the global Change Champions program (~400 users) to test changes and provide feedback.
• Partner with Service Quality and Voice of the Customer teams to integrate feedback and lessons learned into measurable improvements.

• Bachelor's degree in IT, Computer Science, UX, or a related field
• 5+ years Experience leading teams in IT service transition, end-user engagement, or digital workplace enablement
• Experience with coaching, performance management, and developing teams
• Experience presenting technical or change-related information to diverse audiences
• Experience communicating across all company levels with all kinds of partners
• Experience representing and advocating for end-user needs
• Background working in global IT organizations and working with partners across departments
• Familiarity with ITIL or similar service management frameworks; general knowledge of GenAI tools and end-user technologies

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