Full-Time Global People Product Insights Director
ServiceNow is hiring a remote Full-Time Global People Product Insights Director. The career level for this job opening is Expert and is accepting Addison, Texas based applicants remotely. Read complete job description before applying.
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ServiceNow
Job Title
Global People Product Insights Director
Posted
Career Level
Full-Time
Career Level
Expert
Locations Accepted
Addison, Texas
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Job Details
Product Insights is a strategic role responsible for transforming data into foresight and foresight into action. This role ensures our GP products and employee experiences are continuously guided by meaningful, predictive, and actionable insights.
Responsibilities:
- Build and Scale the GP Product Insights Engine
- Design an enterprise framework that integrates employee voice, product telemetry, and business outcome data.
- Establish common taxonomies, KPIs, and standards for measuring product impact across the GP portfolio.
- Partner with People Analytics and Digital Technology to ensure scalable data infrastructure and governance.
- Deliver Predictive and Actionable Foresight
- Translate signals from employees, markets, and operations into forward-looking insights that anticipate risks and opportunities.
- Provide scenario modeling and forecasts that shape GP product roadmaps and investment priorities.
- Create early warning systems for attrition, adoption gaps, and emerging employee needs.
- Embed AI-Driven Analytics into GP Products
- Deploy advanced AI tools (predictive, generative, agentic) to personalize experiences and forecast trends.
- Partner with Product Managers and COEs to embed insights into the design of employee journeys and solutions.
- Continuously evaluate model performance, bias, and adoption to ensure ethical and effective use of AI.
- Influence Executives through Data Storytelling
- Translate complex data into clear, compelling narratives that resonate with senior leaders and drive enterprise alignment.
- Act as a trusted advisor in portfolio councils and leadership forums, ensuring insights guide major decisions.
- Publish GP Product Insights reports and dashboards that tie employee experience directly to business outcomes.
- Establish a Continuous Learning and Feedback System
- Build ongoing listening loops, retrospectives, and “voice of the employee” channels to capture real-time experience.
- Integrate internal adoption patterns as “customer zero” to influence both GP strategy and ServiceNow’s external products.
- Drive a culture of evidence-based iteration by ensuring every product release is assessed, measured, and refined.
Success Metrics:
- Decision Adoption: % of GP and enterprise product portfolio decisions directly informed by Product Insights.
- Predictive Accuracy: Reduction in unanticipated workforce/product outcomes (e.g., attrition spikes, failed launches).
- Time-to-Foresight: Cycle time from signal detection (e.g., survey, telemetry, external trend) to executive insight.
- Customer Zero Leverage: Number of insights converted into commercial product enhancements or market narratives.
- Executive Confidence: Improvement in GP leadership’s perception of clarity, confidence, and data-driven decision-making.
Requirements:
- 15+ years of overall experience with 12+ years of experience across product management, people analytics, or enterprise strategy, with proven influence at the executive level.
- Track record of building and leading enterprise insights functions that impact multi-year product strategies.
- Deep knowledge of AI/ML applications in workforce and employee experience, with the ability to evaluate predictive models and AI agent orchestration.
- Fluency in executive storytelling, converting complex data into persuasive business cases and enterprise strategies.
- Strong systems thinking, able to see across the GP portfolio, identify interdependencies, and provide insight that drives integrated solutions.
- Experience in product-led transformation within a large, matrixed global enterprise, ideally SaaS or technology-driven.
Skills
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Global People Product Insights Director at ServiceNow is
13th of November 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Addison, Texas
] applicants. .
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