Full-Time Healthcare IT Support Specialist (L3)

Profile Summary: Seeking a dedicated IT Support Specialist with hands-on experience in supporting the Imprivata environment within a healthcare infrastructure.

Key Responsibilities:

• Own configuration and lifecycle management of the Imprivata infrastructure.
• Manage user authentication peripherals.
• Administer and troubleshoot Imprivata OneSign (SSO), EPCS MFA workflows, and Identity Governance.
• Configure and maintain SSO scripts and credential store settings.
• Support agent deployment across Windows, thin clients, and virtual environments.
• Integrate with Active Directory, Group Policy, and certificate-based authentication systems.
• Lead root cause analysis and escalate issues with vendors as needed.
• Collaborate with engineering to design scalable, secure systems.
• Document SOPs, RCA, deployment workflows, and knowledge bases for L2 teams.
• Create and maintain capacity, usage, and security reports.

Required Technical Skills:

• Strong knowledge of Imprivata Products (OneSign, ID Governance, etc.)
• Authentication SSO (especially for Epic, Cerner, Meditech)
• Identity Access Management (IAM), including RBAC and provisioning.
• Troubleshooting appliance/server issues and endpoint integration.
• Windows Server/Desktop configuration and support.
• Familiarity with Citrix, VMware VDI, and scripting via PowerShell.

Desired Skills:

• Experience with HL7, FHIR, integration engines.
• Use of diagnostic/logging tools.
• Exposure to ServiceNow or similar ITSM platforms.

Soft Skills Work Ethic:

• Clear communicator across technical and non-technical stakeholders.
• Excellent documentation and presentation skills.
• Positive attitude and team collaboration.
• Ability to multitask and meet SLAs in dynamic environments.

Qualifications:

• Bachelor’s in computer science, IT, or related field (master’s preferred).
• 5+ years in healthcare IT, preferably with successful Imprivata deployments.
• Certifications: ITIL, CompTIA A+/Security+, Microsoft, etc.

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