Full-Time Help Desk Customer Service Technician
PINGWIND INC is hiring a remote Full-Time Help Desk Customer Service Technician. The career level for this job opening is Entry Level and is accepting USA based applicants remotely. Read complete job description before applying.
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PINGWIND INC
Job Title
Help Desk Customer Service Technician
Posted
Career Level
Full-Time
Career Level
Entry Level
Locations Accepted
USA
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Job Details
Location: Remote
Required Clearance: Public Trust Clearance. Must be a U.S. citizen or permanent resident and be eligible for this clearance.
Required Education: High School Diploma
Required Experience: 3+ years.
Required Clearance: Public Trust Clearance. Must be a U.S. citizen or permanent resident and be eligible for this clearance.
Required Education: High School Diploma
Required Experience: 3+ years.
PingWind is seeking a highly skilled Help Desk Customer Service Technician for the support of the Veterans Benefits Management System at the Department of Veterans Affairs (VA). This role will assist with escalated tickets from the Enterprise Service Desk (ESD) Tier 1 and support all VBMS users.
Responsibilities:
- Application Issue Resolution: Analyze application problems, document, resolve or escalate to Tier.
- Daily Calls Participation: Engage in daily operational calls with stakeholders to review high-profile issues, updates, and new concerns.
- Troubleshooting PC Setup and Browser Optimization: Diagnose and troubleshoot issues related to PC settings, browser optimization, access issues and network problems using remote technology tools.
- Track Efforts with VA Enterprise Service Desk (ESD): Use the ServiceNow ticket system to track and manage issues from inception to resolution.
Requirements:
- Working knowledge of web-based applications and data access mechanisms.
- Database management and administration tools experience.
- Experience with enterprise level applications.
- Maintain confidentiality of information processed or prepared.
- Specialized training in system configuration.
- ITIL experience.
- ServiceNow ticket system.
Preferred Qualifications:
- Demonstrated success in working with people in establishing goals, objectives and change management plans.
- Strong communication and collaboration skills.
- Experience providing technical support.
- Perform a wide variety of duties and responsibilities with accuracy and speed under pressure of time sensitive deadlines.
- Perform multiple tasks simultaneously, including handling interruptions, and return to and complete tasks in a timely manner.
- Demonstrate integrity, ingenuity and inventiveness in the performance of assigned tasks.
- Ability to easily adapt to and learn new technologies.
- Perform duties and responsibilities independently.
- Ability to coordinate, research, and analyze special projects/reports.
- Establish and maintain effective working relationships
- Ability to perform duties with awareness of all requirements and company policies.
- Must possess positive, professional, interpersonal skills.
Veterans are encouraged to apply
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Help Desk Customer Service Technician at PINGWIND INC is
16th of August 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
USA
] applicants. .
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