Full-Time Help Desk Specialist (Remote)

To help continue our rapid growth and solve our clients’ toughest problems, we need a Help Desk Specialist to join the team.

You may live in any time zone, but you will be required to work weekdays 8am - 5pm Eastern Time.

If you love to solve problems and add value, please consider what your typical days might look like…

• Provide amazing tier 1 support to our clients, greatly exceeding their experience of what anyone else has ever done for them.
• Escalate customer support requirements as appropriate, communicating relevant information (such as criticality and timeliness), and confirming acceptance of the escalated issue.
• Prepare desktops, laptops, and miscellaneous hardware for customers.
• Keep customer documentation up-to-date and accurate.
• Monitor the customer team’s assigned alerts in conjunction with the live helpdesk and respond appropriately.
• Work collaboratively with teams of smart, thoughtful people to best meet the needs of our clients.
• Demonstrate the ability to organize, prioritize, plan, and deliver your work and commitments in a timely manner.

Skills:

• Excellent communication and customer service skills (written and oral).
• Explain technical challenges and solutions to just about anyone, regardless of their background.
• Willingness to participate in an on-call rotation and provide after-hours support, as necessary.
• Ability to manage and coordinate with third-party vendors.

Experience:

• At least 2-3 years of experience as a Help Desk Specialist or similar role.

Requirements:

• Legally authorized to work in the United States for any employer without sponsorship.
• Able to work weekdays 8am - 5pm Eastern Time.

Daily Tasks:

• Servers: Active Directory, File Permissions, Backups, Antivirus
• Networks: Basic ISP Up/Down Troubleshooting, General Troubleshooting of Network Equipment
• Computers: Computer Replacement, Hardware/Driver Troubleshooting, Common OS problems, Patching
• User Support: Remote User Support, User Profile Migrations, Password Resets, Log In Issues, User Setup, Mobile Device Setup, Workstation Deployment
• Applications and Products: Microsoft 365, ConnectWise Manage, ConnectWise Automate

What is the last date for applying to the job?

Which countries are accepted for this remote job?