Full-Time Help Desk Specialist (Remote)
Resultant is hiring a remote Full-Time Help Desk Specialist (Remote). The career level for this job opening is Experienced and is accepting Worldwide based applicants remotely. Read complete job description before applying.
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We need a Help Desk Specialist to join the team. You may live in any time zone, but you will be required to work weekdays 8am - 5pm Eastern Time.
You will provide amazing tier 1 support to our clients, greatly exceeding their experience of what anyone else has ever done for them.
You will escalate customer support requirements as appropriate, communicating relevant information (such as criticality and timeliness), and confirming acceptance of the escalated issue.
You will prepare desktops, laptops, and miscellaneous hardware for customers.
You will keep customer documentation up-to-date and accurate.
You will monitor the customer team’s assigned alerts in conjunction with the live helpdesk and respond appropriately.
You will work collaboratively with teams of smart, thoughtful people to best meet the needs of our clients.
You will demonstrate the ability to organize, prioritize, plan, and deliver your work and commitments in a timely manner.
Skills Expected:
- Excellent communication and customer service skills, both written and oral.
- Ability to explain technical challenges and solutions.
- Willing to participate in an on-call rotation and provide after-hours support, as necessary.
- Ability to manage and coordinate with third party vendors.
Requirements:
- 2-3 years of experience as a Help Desk Specialist or similar role.
- Must be legally authorized to work in the United States without sponsorship.
- Must be able to work weekdays 8am - 5pm Eastern Time.
Daily Tasks:
- Servers: Active Directory, File Permissions, Backups, Antivirus
- Networks: Basic ISP Up/Down Troubleshooting, General Troubleshooting of Network Equipment
- Computers: Computer Replacement, Hardware/Driver Troubleshooting, Common OS problems, Patching
- User Support: Remote User Support, User Profile Migrations, Password Resets, Log In Issues, User Setup, Mobile Device Setup, Workstation Deployment
- Applications and Products: Microsoft 365, ConnectWise Manage, ConnectWise Automate