Full-Time Help Desk Specialist (Remote)

We need a Help Desk Specialist to join the team. You will be required to work weekdays 8am - 5pm Eastern Time.

You will:

• Provide tier 1 support to our clients.
• Escalate customer support requirements.
• Prepare desktops, laptops, and hardware for customers.
• Keep customer documentation up-to-date.
• Monitor assigned alerts and respond appropriately.
• Work collaboratively with teams.
• Organize, prioritize, plan, and deliver work in a timely manner.

Skills expected:

• Excellent communication and customer service skills.
• Explain technical challenges and solutions.
• Participate in an on-call rotation.
• Manage and coordinate with third party vendors.

Requirements:

• 2-3 years of experience as a Help Desk Specialist or similar role.
• Legally authorized to work in the United States.
• Able to work weekdays 8am - 5pm Eastern Time.

Daily tasks:

• Servers: Active Directory, File Permissions, Backups, Antivirus
• Networks: Basic ISP Troubleshooting, General Troubleshooting of Network Equipment
• Computers: Computer Replacement, Hardware/Driver Troubleshooting, Common OS problems, Patching
• User Support: Remote User Support, User Profile Migrations, Password Resets, Log In Issues, User Setup, Mobile Device Setup, Workstation Deployment
• Applications and Products: Microsoft 365, ConnectWise Manage, ConnectWise Automate

What is the last date for applying to the job?

Which countries are accepted for this remote job?