Full-Time Help Desk Technician
Experian is hiring a remote Full-Time Help Desk Technician. The career level for this job opening is Entry Level and is accepting Heredia, Costa Rica based applicants remotely. Read complete job description before applying.
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Experian
Job Title
Help Desk Technician
Posted
Career Level
Full-Time
Career Level
Entry Level
Locations Accepted
Heredia, Costa Rica
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Job Details
You will be responsible for providing first and second-level technical support to clients through phone and email. They must meet the required number of online hours daily and follow established procedures to resolve or escalate issues.
Responsibilities
- Handle incoming client requests related to company products, services, or applications through phone and email, ensuring accurate support.
- Identify the source of the issue and guide the user through the resolution process using internal and external resources.
- Document and update all case activity daily in the ticketing system, following departmental guidelines.
- Respond to emails and maintain daily follow-up to ensure case progress.
- Follow all internal procedures, policies, and standard operating procedures (SOPs) as defined by the department.
- Participate in scheduled after-hours on-call support when required.
- Assist peers with second-level troubleshooting and more complex cases.
- Handle escalated issues assigned by the Manager, Supervisor, or Lead, including joining conference calls with internal or external clients.
- Support training and cross-training of new or existing technicians.
- Suggest process improvements and contribute to departmental efficiency.
- Remain open to feedback and committed to continuous improvement.
Minimum of 1- 2 years of call center experience, 1 year in the technical support area a plus.
Strong PC, Internet knowledge (internet explorer, Firefox, and Chrome), troubleshooting supporting via phone and email, (FTP, XML, Json, AD – nice to have).
Problem solving, analytical skills.
Advanced English Language skills, both verbal and written. (85% or above).
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Help Desk Technician at Experian is
22nd of November 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Heredia, Costa Rica
] applicants. .
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