Full-Time Helpdesk Engineer

Provide technical support to end-users, ensuring efficient operation of IT systems and resolving technical issues promptly.

• Provide first-level technical support via various channels (portal, email, phone, in-person)
• Troubleshoot hardware, software, system, and network issues
• Monitor IT systems and applications for availability and performance
• Manage service requests and incidents using a ticketing system, adhering to SLAs
• Develop user guides and training materials; provide user training
• Manage hardware and software inventory; order equipment; install and configure systems and software
• Configure and maintain network operating systems, data communication applications, and wired/wireless networks
• Enforce security policies and procedures; manage IT security solutions (antivirus, firewall, backups); ensure data protection and compliance
• Identify process improvement opportunities; generate IT support reports and performance metrics
• Perform preventive maintenance on computer systems; stay updated on relevant technology and industry best practices.

Requirements:

• Academic degree in Computer Science, Information Technology, Engineering or any other equivalent/relevant field
• 1-3 years of experience in the area or similar, preferably in the context of a tech company
• Strong time management, meticulous attention to detail, and excellent communication skills.
• Good level of English, spoken and written.

Skills:

• Hardware and Software Troubleshooting
• System Monitoring and Maintenance
• Incident Management
• User Training and Documentation
• Software and Hardware Management
• Network Administration
• Security Compliance
• Continuous Improvement
• Effective Communication
• Problem-Solving
• Customer Service Orientation
• Adaptability

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