Full-Time Helpdesk Engineer
Welltech is hiring a remote Full-Time Helpdesk Engineer. The career level for this job opening is Entry Level and is accepting Ukraine based applicants remotely. Read complete job description before applying.
Welltech
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Who Are We?Welcome to Welltech—where health meets innovation! As a global leader in Health & Fitness, we’ve crossed over 200 million installs with five life-changing apps. Our mission? To transform lives through intuitive nutrition trackers, powerful fitness solutions, and personalized wellness journeys. We strive to be proactive wellness partners for our users, while continually evolving ourselves.
What We're Looking ForWe are looking for a skilled Helpdesk Engineer to join our IT team. You will be the first point of contact for employees seeking technical assistance. You will be responsible for troubleshooting IT issues, ensuring smooth operation of our systems, and providing excellent customer service.
Key Responsibilities:
- Provide timely technical support via phone, email, and ticketing system.
- Troubleshoot issues related to Google Workspace, Okta, MacOS, and MDM.
- Resolve technical problems with web services (Slack, Asana).
- Prepare and configure new employee workstations.
- Maintain detailed records of user requests and resolutions.
- Escalate complex issues to senior IT staff.
- Develop and maintain technical documentation.
- Deliver user training on Google Workspace and MacOS applications.
- Collaborate with the IT team to identify and implement system improvements.
Required skills:
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Minimum of 2 years of experience in technical support, focusing on Google Workspace and MacOS.
- Strong technical skills with Google Workspace administration, Okta administration, MacOS, MDM, troubleshooting web services (Slack, Asana), remote support tools, and ticketing systems.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment.
Will be a Plus:
- Experience with Jamf solution
- Experience with FreshService ITSM
- Experience with an Asset Management tool
- Experience with Jira