Full-Time Helpdesk Specialist (Remote)

We are looking for a Helpdesk Specialist to join IT support team and provide remote assistance (night shifts CET timezone).

Key Responsibilities:

1. User Lifecycle Management:
   • Onboarding and offboarding of employees, ensuring timely provisioning and deactivation of IT resources.
   • Issuing, collecting, and managing IT equipment remotely.
2. Software & System Support:
   • Assisting with software installation, reinstallation, and removal.
   • Troubleshooting account-related issues (email, Slack, Active Directory, etc.).
   • Supporting authentication and access to external systems and 3rd party services.
   • Providing assistance with launching and configuring end-user applications.
3. Security & Compliance Support:
   • Assisting the security team with compliance-related tasks.
   • Supporting system updates and endpoint protection & management systems.
4. Cloud & Remote Desktop Services:
   • Managing access and user support for cloud services.

Working Schedule: Night shifts (CET timezone) 18:00 – 02:00 CET 01:00 – 09:00 CET

Experience: 1+ year of experience in IT support, helpdesk, or system administration.

Technical skills:

• Windows & MacOS support.
• Basic networking (DNS, DHCP, VPN, routing principles).
• Account management in Active Directory, GSuite, Slack.
• Software troubleshooting and installation.
• Experience with remote desktop solutions and cloud services.
• Security awareness: Understanding of compliance and endpoint security tools.

Other Requirements:

• Strong problem-solving skills with a customer-first mindset.
• Ability to work independently and manage incidents proactively.
• At least intermediate English level (spoken and written).

Benefits:

• Remote work options.
• 20 working days of vacation.
• Paid sick leave.
• Learning Coverage.
• Team Building programs.
• Mental Health Programs.
• Sport coverage.
• Medical insurance, dental coverage.

What is the last date for applying to the job?

Which countries are accepted for this remote job?